We will aim to reply to your query in 2 to 3 working days.
Permission to store your data
We are required by law to ask for your permission to record the details of your case. These details may contain your personal and sensitive data. The record of your case will be stored in a shared electronic case management system accessed by members of Citizens Advice. Paper copies of your data may also be stored securely by Citizens Advice Elmbridge (West).
For the purposes of the Data Protection Act the members of Citizens Advice are Data Controllers in common.
Permission to share your data with other advice providers
Everything you tell us will be treated confidentially, however we may suggest that you go to another organisation for advice because they will be more able to help you with all or part of your problem. We may be able to refer you to them and help get you an appointment. Ideally we would also give them the information you have given us.
If you give consent below, you are agreeing that Citizens Advice may:
refer you to other advice providers;
make appointments with other advice providers;
share your personal information with other advice providers so that they have initial information about you and your possible problems.
What is personal and sensitive data?
Personal data is data which can be used to identify you. This may include your name, date of birth, address, telephone number etc.
Sensitive data is information related to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.
Where will you store my data?
The record of your case will be stored in a shared electronic case management system accessed by members of the Citizens Advice Service.
Your information may also be stored in a paper file held securely by Citizens Advice Elmbridge (West).
What is a Data Controller?
A Data Controller is someone who is responsible for your data and who must make sure that your data is processed according to the law. For example they are responsible for making sure that the information held about you is accurate and that it is kept secure.
What does Data Controller in common mean?
For the purpose of the Data Protection Act the members of Citizens Advice are Data Controllers in common.
This means that the members of the Citizens Advice service are responsible jointly for your data.
For example if you are receiving help from two different local Citizens Advice then both may record your personal data and sensitive data. They will both have responsibility for ensuring your data is processed according to the law.
Can I withhold my consent?
Yes we will not record your information unless you provide your consent.
We will not share your information with anyone else without your consent, unless required to do so by law.