How can Citizens Advice help me?

How to get help

Send a self-referral form




Crisis Contact

How do we help?

Offering Free, Impartial, Confidential, Independent Advice to all

Citizens Advice Elmbridge West is a local charity (reg 1094025) which provides free, independent, confidential and impartial advice to everyone who lives, works or studies in the communities of Walton on Thames, Weybridge and Hersham ( postcodes KT12 and KT13) in Surrey.

Visit us update

Appointments with advisers need to be pre-booked. If you need to contact us, please call 0808 812 7087 or email us.

How to find us

Opening Times

Monday 9:30am – 3:30pm
Tuesday 9:30am – 12:30pm (12:30pm-3:30pm by appointment)
Wednesday 9:30am – 12:30pm
Thursday 9:30am – 3:30pm
Friday 9:30am – 12:30pm (by appointment)

Call 0808 812 7087 or email us.


Easter Opening Hours

Please make a note of our opening hours over the Easter Break. Self referrals for residents of postcode areas ... read more

Staff Vacancy : Quality of Advice Assessment (QAA) Worker

Case Checker /Quality of Advice Assessment (QAA) Worker Hours : 15 hours per week Location : Office or remote ... read more

Our impact in 2020-2021


clients helped


issues handled


gained for our clients


Our supporters