Meet Our Team

The success of our service relies on the dedicated and compassionate team of staff, volunteers and Trustees.

Our CEO & Trustees

Margaret Bourne

Chief Executive Officer

Margaret Bourne

Chief Executive Officer

Terence Gail

Chair of Trustees

Terence Gail

Chair of Trustees

Terence was appointed trustee back in October 2003 when CAE(W) needed some accounting and company secretarial help and became chair in October 2019 just before life changed. As well as being committed to furthering the work of the LCA in the domestic abuse sector, Terence helps in the finance area due to his chartered accountancy background. Spare times sees him drooling over his interests in classic cars, most of which are out of reach, and occasional forays to the golf course to get good exercise.

Thomas Butler

Treasurer

Thomas Butler

Treasurer

Thomas was appointed in October 2019 upon taking early retirement having lived in Elmbridge for over 40 years. He is a Charted Management Accountant and has spent most of his working life in SME companies in Finance Director roles. His interests are traveling, sailing, and spending time with his family.

Fiona Lucas

Trustee

Fiona Lucas

Trustee

Fiona has over 25 years of Senior Leadership experience working with some of the largest Global Banks. She is a keen advocate of financial literacy and how it can improve wellbeing. She's a proactive supporter for diversity and inclusion, a Mother of two young men, a career mentor and Beyonce super fan!

Natasha Pitchacaren

Trustee

Natasha Pitchacaren

Trustee

Natasha was appointed as a trustee in 2022. She is a chartered accountant and has spent the last 15 years working in finance, strategic and transformation roles in both the public and private sector. She has admired the work of Citizens Advice for many years and is passionate about ensuring that the local community is able to access the advice that they need for many years to come.

Richard Williams

Trustee

Richard Williams

Trustee

Richard spent most of his executive career in European Telecommunications, as Director of Investor Relations at both Virgin Media and Altice. He is a Chartered Accountant and an experienced Non-Executive Director with many years of board experience in both public and private companies. He lives in Esher. Richard joined the Citizens Advice Elmbridge West Board in 2023

Darrell Hulls

Trustee

Darrell Hulls

Trustee

Darrell is a retired IT Project and Services Manager with thirty five years professional experience. He has worked at a number of global organisations across the Banking, Pharmaceutical, and Petrochemical industries, specialising in cloud services and video conferencing. He lives in the borough and is married with grown up children.

David Walker-Smith

Trustee

David Walker-Smith

Trustee

David is a lawyer by training and a banker by profession. His home has been in Elmbridge for the last 40 years, but his work has taken him across the world where he witnessed extreme levels of poverty and deprivation in developing countries. For over three decades he has led large teams of widely diverse people, giving him a passion for the power and richness of diversity in organisations. He is married with three grown-up children and enjoys photography, political conversation, and country dog-walking.

Davina Henderson

Trustee

Davina Henderson

Trustee

Rosina Kostiani

Trustee

Rosina Kostiani

Trustee

Rosina is an HR professional with experience across 8 different countries and various industries, from small start-ups and NGOs to global matrixed companies. She has a Business & IT educational background and is an Agile and innovation enthusiast. She is passionate about ED&I and accessibility, talent development and values-driven leadership. A trained babywearing instructor, she manages online communities supporting parents with their parenting journey. Her 4-year-old daughter makes sure she has no free time for hobbies. Back in the day, she used to enjoy concerts, travelling, reading and learning foreign languages.

Meet Our Team

The success of our service relies on the dedicated and compassionate team of staff, volunteers and Trustees.

Our CEO & Trustees

Margaret Bourne

Margaret Bourne

Terence Gail

Terence Gail

Thomas Butler

Thomas Butler

Fiona Lucas

Fiona Lucas

Natasha Pitchacaren

Natasha Pitchacaren

Richard Williams

Richard Williams

Darrell Hulls

Darrell Hulls

David Walker-Smith

David Walker-Smith

Davina Henderson

Davina Henderson

Rosina Kostiani

Rosina Kostiani

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