Young Citizens Advice

We are working to better support 16-24 year olds: in education, working and or living in Elmbridge.

We work closely with all members of the local community in need, providing independent, impartial and confidential free advice to those living in Walton on Thames, Weybridge and Hersham. We advise on a range of different issues, from benefits and debt to housing and consumer issues, from family and immigration to health, work and legal rights.

We recognise the issues young people face can be challenging. They may need advice with student finances, housing, family issues, help improving their financial capability and or dealing with debt. We can also support people that feel they are being discriminated against. We are available to help with a wide range of issues and will work to give you the best possible advice to help you move forward.

We are particularly confident that we understand the specific needs of young people:

1. To have their information kept confidential. Confidentiality is one of Citizens Advice’s four core values and is at the heart of our volunteers’ and staff’s training. You can be sure that your data will be stored safely.
2. To have both digital and in-person offerings. We appreciate that, depending on your problem, you may wish for the accessibility, anonymity and efficiency of a phone call, or the trust and confidence of face-to-face communication.
3. To know their rights and entitlements. We can give you information and assistance in, for example, understanding your rights and entitlements to benefits and grants, at work, under equality law, or on the subject of financial education.
4. To have their voices heard. That’s why we invite you to provide feedback on how we can improve and expand our services. Email us at enquiries@caew.org.uk
5. To build community. That’s why we aim to link you to services in your local area, inform and build your awareness of resources open to you, and give you a voice within the community, wherever and to whomever that might be.

What sort of advice can we help with?

For more information on what we can provide advice on, you can use the “Search for advice” function on the National Citizens Advice website here, which will direct you to a host of free online resources with information on 1,000s of specific problems.