Scams awareness fortnight

Scams Awareness is an annual campaign taking place from the 14th to 27th June 2021

It’s an opportunity for organisations nationally and locally to give people the skills and confidence to identify scams, share their experiences and take action by reporting suspicious activity.

Here at Citizens Advice Elmbridge (West) we are working to share this message as far and wide as we can across the community we support.

What can you do to support the campaign?

  1. Stop and get advice from the Citizens Advice Consumer Helpline at 0808 223 1133
  2. Report scams to Action Fraud on 0300 123 2040 or @actionfrauduk on Twitter.
  3. Talk with friends, family and neighbours about scams they’ve seen.

If you would like to find out more about #scamsawareness week – please download the information leaflet here.

We are here to help

We have unveiled a new banner today to show the communities we serve (Walton, Weybridge and Hersham) we are here to help. We want to let our community know we are here offering a remote service and can offer Free, Independent, Impartial and Confidential advice through our team of wonderful, highly skilled amazing volunteers.


Call – 0300 330 1179


Email –

We know that people under the current lockdown conditions will only see the banner if they are on their daily exercise, travelling to work or going to shop for essentials, so please pass the message on, that we are here to help, if you can.



Helping people with problems caused by Corona Virus

The Citizens Advice office in Walton on Thames has stayed open throughout lock down, helping people with the issues caused by the Corona Virus pandemic.

Although no one can drop in to the office for advice due to the restrictions, twenty advisers are working from home and are taking hundreds of phone calls and emails, advising on all sorts of problems.

Many people have had their income reduced or stopped entirely. Top queries include how to claim benefits when someone has lost their job, or has to self isolate and can’t work; explaining the Government’s furlough scheme and who can access it; and how to get help from the local foodbanks.

Citizens Advice Elmbridge (West) Service Manager, Alison Mein explains:

“Although we can’t see people face to face, our fantastic volunteers are helping by phone and email, working from home. We’ve been very busy but we know so many people in Walton, Hersham and Weybridge need help at the moment. People can phone or email us and we hope to set up a web chat service soon for help with Universal Credit.

The telephone number for people to call is 0300 330 1179 and the email address is and the office is open Monday to Friday 9:30am to 3:30pm.”

There is also lots of useful information available on the national Citizens Advice website and the government website.

Please click here to download a copy of our latest press release – dated 30th April 2020

Celebrating 80 Years of Citizens Advice

To mark 80 years of advice and celebrate the impact of volunteers, staff and trustees – past and present at Citizens Advice Elmbridge West, we have recently held a number of special events. 


80th Birthday Party at Citizens Advice Elmbridge West

On Friday 20th September, at our offices at the Elmbridge Hub in Walton on Thames, we hosted a birthday party event for charity partners, volunteers, staff and trustees.

Margaret Bourne

Citizens Advice Elmbridge West – Chief Executive Margaret Bourne opened the event, with the Mayor of Elmbridge – Mary Sheldon and Melanie Bussicott – Head of Community Services – Elmbridge Borough Council, both speaking at the event.

Mayor of Elmbridge
Melanie Bussicott

Guests were invited to review the history of Citizens Advice with a timeline exhibition, recording key events and impact since 1939 on display.

Attending Walton on Thames – Heritage Day

On Saturday 21st September we were delighted to attend Heritage Day in Walton on Thames, a fabulous community event organised by WOTTA.  We are keen to continuously develop our links and improve accessibility within the local community.

As a part of our celebrations we ran a stall for the day at the Bridge Street fair. It was a fantastic day and we thoroughly enjoyed being part of it. Thank you to all the volunteers and those who entered the competition to win the bear!

Congratulations to the lucky prize winner!






If you are looking for free, confidential, impartial and independent advice, for details of our advice sessions please click here.

If you are interested in volunteering with Citizens Advice Elmbridge West, please contact us on 01932 248660 to find out details about the latest opportunities or visit our jobs page here

Celebrating our Volunteers

The Citizens Advice service started almost 80 years ago on the eve of the Second World War and is supported by 22,000 volunteers across England and Wales.

Marking Volunteers’ Week, running from 1 June to 7 June 2019, we would like to thank our volunteers at Citizens Advice Elmbridge West for their hugely valuable contribution, supporting the communities of Walton on Thames, Hersham and Weybridge, in providing residents with the knowledge and advice to help solve the problems they are facing in life.

“Volunteers are the cornerstone of our operations and provide essential support giving our clients information and advice, keeping the service running smoothly, raising funds, identifying local and national issues and helping with the strategic direction of the organisation.”

Margaret Bourne – Chief Executive, Citizens Advice Elmbridge West.

Making an Impact

Citizens Advice Elmbridge West is proud to have currently 50 volunteers supporting the operation and delivery of the charity’s advice services. The volunteers  last year helped 3,676 people with 15,473 unique client problems, such as debt, housing, benefit, domestic abuse and employment issues. They made 27,657 contacts with clients directly or to third parties on their behalf.

Why volunteer?

Nationally 22,000 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. Here what some of our valued volunteers say.

Rob F – volunteer for over 15 years said: “I volunteer here because every day is different, there are always new problems to tackle – it’s certainly never boring.”

Chris A – “Over the years, I feel I’ve got more out of it than I give. I’ve got new skills, like computer skills. It’s all about the clients, really.”

Alexis – “I work here because the people are wonderful.”

John E – “The satisfying thing is, when you can get something practical done for people, help them resolve their issue.”

Join our team!

Now is a great time to join us if you are interested in volunteering with Citizens Advice Elmbridge West. We have the following volunteering opportunities available.

For more information about the types of roles we offer visit the national Citizens Advice website. If you’re interested in finding out more about volunteering with Citizens Advice Elmbridge West contact the team by email via or call 01932 248660

Celebrating Citizens Advice 80th Birthday in Walton on Thames

To celebrate Citizens Advice 80th birthday and serving our local community since 1942 we will be running a community event during the week commencing 16th September 2019. Please keep an eye on our news page and social media channels Facebook and Twitter for more information.


Celebrating 80 years of Citizens Advice

Citizens Advice plays a vital role to people in Elmbridge. Providing independent, confidential, impartial and free advice and guidance about a wide range of issues, our staff and volunteers can make a huge difference to people’s lives.

Citizens Advice was founded on 4th September 1939; in the days after World War 2 broke out and 80 years later we are still helping people with complicated and intimidating problems.

Supporting the Local Community

Your local branch, Citizens Advice Elmbridge West, based at the Elmbridge Community Hub in Walton on Thames, supports the communities of Walton on Thames, Weybridge and Hersham and has been operational in the town since 1942.

Share Your Memories

Chief Executive of Citizen Advice Gillan Guy says, “It’s quite something that after being here for everyone for 80 years, the service remains free, confidential and impartial – something that is more important than ever for people in such uncertain times.”

In the run up to our 80th birthday celebrations we would love to hear from people in our local community, who have memories and stories of the Citizens Advice Service and how it has helped them.

Tell your story or share your pictures of Citizens Advice in Walton on Thames over the last 80 years, by calling us on 01932 248660 or by emailing our Community Fundraising Manager on

We are planning a public celebration event in September in the week running up to Walton Heritage Day more details to follow.

Grant Awarded to Advance Art Therapy

We are delighted to have recently been awarded a £1500 grant by Elmbridge based charity The RC Sherriff Trust.  Through this award the trust is supporting the specialist domestic abuse service we manage, known as North Surrey Domestic Abuse Service.

North Surrey Domestic Abuse Service

The service supports those experiencing or those that have experienced domestic abuse and their children,  who are residents living in Elmbridge, Spelthorne and Epsom & Ewell. As well as providing practical and in some cases emergency support for clients, the service supports clients through the emotional trauma of experiencing domestic abuse by running therapy sessions to help victims recover from its wide reaching effects.

Through The RC Sherriff Trust award, the service will be able to expand and enhance our art therapy workshops for adults and children in Elmbridge who have experienced domestic abuse.

Art Therapy for Recovery

Art therapy can be effective in helping those struggling with the after effects of abuse, particularly when the survivor is unable to discuss their experience verbally. Many people experiencing domestic abuse feel their voices are silenced, so survivors really get something out of expressing themselves and saying what they have to say through arts, crafts and writing.

We are delighted to receive this award and are very grateful to The RC Sherriff Trust.

If you you are experiencing or have experienced domestic abuse and would like some advice, please call our service on 01932 260690.

Office hours are Monday to Friday 9.30am to 4.30pm, you can leave a message outside of this time.



All Set for Weybridge 10k

Weybridge 10k is a popular local road running race, taking place on closed roads on 23rd June 2019. We are absolutely thrilled to be working with Weybridge 10K as one of their charity partners for this year’s race.

Connecting with the Community

Our advice service is all about supporting people in our local community and we are continuously looking at ways to improve our accessibility, so it’s  great to be part of such a key local sporting community event this summer. The charity partnership creates an opportunity to connect with new audiences in the local community, grow awareness and improve the accessibility of the advice service, gain supporters and ultimately helping more people to solve the problems they are facing in life.

Getting Advice

Citizens Advice Elmbridge West supports about 4000 clients a year serving the communities of Weybridge, Hersham and Walton on Thames and surrounding areas. Advice is given for problems relating to; benefits, debt, employment, housing, discrimination, immigration, nationality, family, personal or consumer issues.

Support our team!

We will be fielding a team of 10 runners for this years event, running to raise vital funds for North Surrey Domestic Abuse Service (managed by Citizens Advice Elmbridge West.) We are looking to raise a minimum of £2000. These funds will be used to support services provided by North Surrey Domestic Abuse Service helping children living in Elmbridge to recover from witnessing or experiencing domestic abuse.

To support the team please click here.