Be Scam Aware

The Citizens Advice Scam Awareness campaign runs from June 13th – 26th 2022

A scam is a scheme to try to steal money, personal information or data from a person or organisation. Other names for a scam include fraud, hoax, con, swindle and cheat. 

Scammers are clever. 

At a time when we are all worried about money – don’t let them take yours.

Find out more here: Be Scam Aware Leaflet 2022

Find out how to spot scams, report them and get help at

If you’ve been scammed: Call our Consumer Service on 0808 223 1133 for support Report it to Action Fraud on 0300 123 2040

Benefits Adviser – Job Opportunity

We are seeking someone who is passionate about giving an effective service to those most in need and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with a strategic view as well as an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude. You will be Citizens Advice trained with experience of advice quality assessment, ideally also with Advice Service Supervision experience.

Job title: Benefit Adviser
Reporting to: Head of Advice Services
Salary: £27,000 FTE 
Hours of work:  36 hours a week (job share considered)
Location: Walton on Thames 
Closing date: No closing date: please apply as soon as possible as we will close to applications once the position is filled

For the full job pack please click here – 

For an application form please click here – 

Completed Applications to

We want to tailor our advice to best meet your needs!

We are gathering information on spending habits, personal wellbeing and healthy relationships of people living in Elmbridge, so that we can tailor the advice we give to serve our community in line with current issues.

Please help us by filling out the questionnaires linked below:

Spending Habits

Personal Wellbeing

Healthy Relationships

You can find out more about our current national campaigns on the Citizens Advice Website.

If you would like to talk to us about a local issue in Elmbridge, please email To enable us to respond as quickly as possible, please include “R&C” in your email title.

Job Opportunity – Young Adviser Intern

This is an exciting opportunity to join our growing team and influence change and improvement across the organisation. We are seeking a young person to join and be part of the Citizens Advice service delivery team as a Young Adviser Intern. You will also support the Young Citizens Advice project in outreach delivery and awareness workshops in the community and assist with the quarterly youth forum meetings. The role is ideal for a college leaver, placement student, or graduate seeking their first role in the charity sector.

Role : Young Adviser – Intern

Contract : 12 Months Fixed Term Contract

Reporting to : Youth Services Manager

Hours : 36 hours a week (Full Time)

Salary : £17,241

Location : Citizens Advice Elmbridge (West) – Walton on Thames.

Person specification

  • Strong IT skills- use of Microsoft Word, Excel, and Powerpoint (s)
  • Good communication skills, including the ability to research, analyse and interpret information, produce and present reports verbally and in writing (s)
  • Developed personal skills- including being friendly, approachable, good listener and non- judgemental (s)
  • Able to engage with young people in the community
  • Ability to deliver presentations to small groups
  • Self- motivated and dedicated to training and improvement

Skills marked with (s) will be used when shortlisting

For the full job pack – please click here.

For an application form – please click here.

No closing date: please apply as soon as possible as we will close to applications once the position is filled

Completed Applications to

Citizens Advice visit to the Elmbridge Eco Hub!

We would like to say a huge thanks to the team at the @elmbridge_eco_hub for showing us around this morning and for sharing their fabulous community initiatives! We had a lovely time and can’t wait to pop back more frequently!🍎🍞🥕🥬🥦

The Eco Hub’s aims are to help reduce waste, improve community cohesion, provide opportunity and improve our environment. They are a completely independent organisation free from political, religious and social influence and bias. Everyone is welcome to visit and get involved.

If you would like to learn more about what the Eco Hub does and how you can get involved, head over to their website 🌸🦋🌳

Nominate us – we could receive £1000

Nominate Citizens Advice Elmbridge West today

Web Banner Hyperlink

The Movement for Good Awards 2022

You can make a difference. We’re not asking for money, or any real time, just your nomination! You can nominate a registered charity, not-for-profit organisation, or community interest company in the UK, Republic of Ireland, Channel Islands or Isle of Man. Anyone can nominate and that one act could potentially mean an extra £1,000 to those trying to make a difference. The more nominations a charity receives, the greater their chance of winning, so once you’ve done your part, spread the word and make it a movement!


To nominate Citizens Advice Elmbridge West – please click the link below!


May Closure Dates

Please note that due to the Bank Holiday we will be closed on Monday 2nd May. We will also be closed on Friday 6th May for staff training.

Apologies for any inconvenience this may cause. Regular office hours will resume on Monday 9th May.

Building a savings buffer!

Building a savings buffer can help you during an emergency, help you achieve your goals and be there for you if you lose your job or have a drop in income.

10 ways of building a saving buffer

1. Start today – It doesn’t matter how much you decide to save.
2. Set up a separate savings account – for the money you set aside. If you are saving for different things and are having difficulty keeping it all straight, consider setting up separate savings accounts for different targets.
3. Write a household budget – that lists all of your expenses and shows how much money is left after everything is paid. Plan the amount you want to go into savings based on the available money.
4. Choose a ‘Money Day’ – every month where you sit down and look at your finances. You can then decide how much you can afford to save the following month.
5. Regularly review where you are saving – Make sure that you are saving in the right way for you and that you are happy with the rates on any savings accounts. If not, you can switch savings accounts.
6. Cut back in areas of the budget when possible – without completely cutting out things you enjoy. Apply the difference to your savings account. For example, if you cut out £20 by cancelling your landline phone, deposit an extra £20 to your savings account each month.
7. Set up a regular standing order – into the savings account that coincides with your money coming in. Automatic transfers mean the money won’t sit in your current account, tempting you to use it for unplanned and unnecessary expenses.
8. Save your loose change in a jar or piggy bank – It’s good to set a rule such as ‘I won’t spend any change that’s a 20p coin or smaller.’ Instead, put small coins in your jar. When the jar is filled, take it to the bank for a deposit.
9. Consider ways to temporarily increase your income to then increase your savings – This could be through selling items online, working extra hours or another job. Make sure you consider what effect this has on your tax code, sometimes it’s not worth taking on more hours in a second job!
10. Don’t worry – if you don’t manage to reach your goal every month. Sometimes things happen and unexpected costs come up.

Easter Opening Hours

In honour of Easter, our office will be closed from 12:30pm on Thursday 14th April. Regular office hours will resume on Tuesday 19th April.

From everyone at Citizens Advice Elmbridge West, we wish you a very happy and safe Easter!

The new divorce law that will end the blame game

From today, Wednesday 6th April 2022 there will be fundamental changes made to the divorce process.

The no-fault divorce legislation is the biggest change to divorce law in over 50 years and will help to end the blame game. Previously one partner would have to accuse the other of desertion, adultery or unreasonable behaviour. If not, couples would have to spend two years living apart if both agreed or five years apart if one partner objected.

The new law now means that married couples can divorce without having to place blame or give a reason for the breakdown of their marriage. The same law will also apply to the dissolution of civil partnerships.

To read more information please visit the official UK Government website. For advice on individual circumstances you can contact us by emailing or by calling us on 0808 278 7887.

Supporting Citizens Advice Elmbridge West

Many people do not realise we are an independent local charity and have to fundraise!

The work that our advisors do at Citizens Advice Elmbridge West is invaluable to the communities of Weybridge, Walton on Thames and Hersham, and help to make a real difference to peoples lives.

We estimate it costs £1,500 to train our volunteer advisors, so they are ready to support our clients and provide free, independent, confidential and impartial advice. Demand is increasing in Elmbridge and we need more advisers.

To learn more about our campaign and make a donation, please visit our Just Giving page.

Thank you for your support!