Volunteer

Citizens Advice is a major advice provider in the UK and has around 20,000 volunteers nationally. By joining us you become part of highly respected advice network dedicated to working to improving the lives of people in our community.

There are many volunteer roles within Citizens Advice Elmbridge (West) and you’re sure to find one that suits your skills, experience and/or interests as well having the opportunity of meeting and working with like minded colleagues.  Citizens Advice Elmbridge (West) is a team committed to serving its community.

Administrator

A sound support structure is essential for the running of any organisation. Administrators are key to enabling the advice centres to run smoothly and efficiently. There are various administrative roles, so we will try to match your skills and time to our service needs.

The administrator tasks include:

  • Using computer spreadsheets, databases and word processing software
  • Maintaining and developing administrative systems
  • Stock control of leaflets and materials and updating local information
  • Helping to arrange events
  • Handling correspondence, telephone calls, email and faxes
  • Taking notes and minutes at meetings.

Download Application Form, call 0300 330 1179 or drop-in for an informal chat to one of our advice centres.

Adviser

Without our team of trained volunteer Advisers we could not meet the demands for our service. They are key to our service.

The role of an Adviser is to:

  • Interview clients in the advice centre, over the telephone and at outreach sessions
  • Research information from our electronic information system and other sources
  • Provide advice, explanation and help with the choices and consequences that the client faces
  • Help clients negotiate with people such as creditors and service providers
  • Give practical help by writing letters, making telephone calls, completing forms, etc
  • Refer clients to other agencies who are better placed to help
  • Keep detailed records of all clients’ cases
  • Prevent future problems for clients by identifying failing policies and poor services.

The Adviser’s Skills

  • You don’t need any particular qualifications or experience to train as an Adviser but you will need to:
  • Demonstrate that you understand and support the Aims and Policies of the Citizens Advice service
  • Have good listening skills
  • Be able to work in a team
  • Have good communication skills and be able to read and write English and do basic calculations
  • Enjoy helping people
  • Be supportive to clients and colleagues
  • Be confident using Information Technology
  • Understand problems people may be facing in the local community.

We provide free formal and comprehensive accredited training which is backed up by excellent support, supervision and guidance to help you develop the skills you need to deliver a high quality service to our clients. Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.

Download Application Form, call 0300 330 1179 or drop-in for an informal chat to one of our advice centres.

Campaigner

By using evidence collected from our clients, you can help to bring about changes in local and national policies and services. This will benefit many people, even those who have never used Citizens Advice services.

As a Campaign volunteer you will be involved in a variety of areas depending upon your skills and the time you have available. You might;

  • Raise awareness with staff and volunteers of current social policy issues
  • Check evidence forms for quality regarding clients’ issues and problems
  • Identify and raise relevant issues with Citizens Advice nationally
  • Conduct research and write reports
  • Get involved in media campaigning
  • Liaise with other Citizens Advice centres and external agencies.

For more information please visit Campaigns.

Download Application Form, call 0300 330 1179 or drop-in for an informal chat to one of our advice centres.

Fundraisers

Citizens Advice Elmbridge (West) is a registered charity and is totally dependent on funding from a variety of sources including the statutory sector, charitable trusts and private donations.

We are always looking for fundraising volunteers to work in the following ways with our treasurer and Trustees to meet our fundraising objectives;

  • Help to research fundraising opportunities
  • Organising fundraising events
  • Help completing fundraising applications
  • Putting together presentations to potential funders.

For the latest fundraising results visit News or for upcoming events or other ways you can help visit Fundraising.

Download Application Form, call 0300 330 1179 or drop-in for an informal chat to one of our advice centres.

PR & Marketing

Citizens Advice Elmbridge (West) must maintain a high profile in the local community in order to attract funding, to promote local and national campaigns and to ensure that potential clients know how to access our services.

We need PR & Marketing people to:

  • Produce locally-based promotional material
  • Edit national Citizens Advice press office releases for local use
  • Build good relationships with local media
  • Promote active coverage of Citizens Advice Elmbridge (West) work in the local press, television and radio
  • Identify case studies of clients or volunteers who would be willing to talk to the media
  • Produce copy for local publication
  • Be trained as a local media spokesperson
  • Arrange events, displays and talks to promote Citizens Advice Elmbridge (West).

For more information visit Media and You Tube.

Download Application Form, call 0300 330 1179 or drop-in for an informal chat to one of our advice centres.

IT Support

There are various opportunities to volunteer in a IT support role that could include training, website support and developing social media.

Download Application Form, call 0300 330 1179 or drop-in for an informal chat to one of our advice centres.

Trustee

Citizens Advice Elmbridge (West) is a registered charity with a Board of Trustee Directors.

Some of the Trustee roles require specific skills but we welcome people of all ages, backgrounds and experience who are representative of our local community. The Trustee Board meets in the evenings so this role could well fit with other full time employment or responsibilities. If you would like to play a central role in a well known and respected charity, this might be just what you’re looking for.

The Trustee Board is responsible for the Governance of the advice centre. It is responsible for:

  • Overall strategic direction
  • As employer for the paid staff
  • Financial control
  • Legal compliance
  • Premises and overall service.

Download Application Form, call 0300 330 1179 or drop-in for an informal chat to one of our advice centres.

 

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