Helping people with problems caused by Corona Virus

The Citizens Advice office in Walton on Thames has stayed open throughout lock down, helping people with the issues caused by the Corona Virus pandemic.

Although no one can drop in to the office for advice due to the restrictions, twenty advisers are working from home and are taking hundreds of phone calls and emails, advising on all sorts of problems.

Many people have had their income reduced or stopped entirely. Top queries include how to claim benefits when someone has lost their job, or has to self isolate and can’t work; explaining the Government’s furlough scheme and who can access it; and how to get help from the local foodbanks.

Citizens Advice Elmbridge (West) Service Manager, Alison Mein explains:

“Although we can’t see people face to face, our fantastic volunteers are helping by phone and email, working from home. We’ve been very busy but we know so many people in Walton, Hersham and Weybridge need help at the moment. People can phone or email us and we hope to set up a web chat service soon for help with Universal Credit.

The telephone number for people to call is 0300 330 1179 and the email address is advice@caew.org.uk and the office is open Monday to Friday 9:30am to 3:30pm.”

There is also lots of useful information available on the national Citizens Advice website and the government website.

Please click here to download a copy of our latest press release – dated 30th April 2020

Celebrating 80 years of Citizens Advice

Citizens Advice plays a vital role to people in Elmbridge. Providing independent, confidential, impartial and free advice and guidance about a wide range of issues, our staff and volunteers can make a huge difference to people’s lives.

Citizens Advice was founded on 4th September 1939; in the days after World War 2 broke out and 80 years later we are still helping people with complicated and intimidating problems.

Supporting the Local Community

Your local branch, Citizens Advice Elmbridge West, based at the Elmbridge Community Hub in Walton on Thames, supports the communities of Walton on Thames, Weybridge and Hersham and has been operational in the town since 1942.

Share Your Memories

Chief Executive of Citizen Advice Gillan Guy says, “It’s quite something that after being here for everyone for 80 years, the service remains free, confidential and impartial – something that is more important than ever for people in such uncertain times.”

In the run up to our 80th birthday celebrations we would love to hear from people in our local community, who have memories and stories of the Citizens Advice Service and how it has helped them.

Tell your story or share your pictures of Citizens Advice in Walton on Thames over the last 80 years, by calling us on 01932 248660 or by emailing our Community Fundraising Manager on faye.curtis-kay@caew.org.uk

We are planning a public celebration event in September in the week running up to Walton Heritage Day more details to follow.