New Volunteer Vacancy

Volunteer Vacancy – Friends of CAEW Coordinator

 Role: Friends of Citizens Advice Elmbridge West (CAEW) – Coordinator.

Hours: Estimated one day a week commitment – flexible hours to suit you.

Location: Walton on Thames / Remote.

Reporting to: Business Development Manager.

Citizens Advice Elmbridge West

Citizens Advice Elmbridge West provides free, independent, impartial, and confidential advice to anybody in need. We support the communities of Walton on Thames, Weybridge, and Hersham in Surrey. Highly trained volunteers are the cornerstone of our operation, enabling many people to seek help and support for a wide range of issues they are facing in life.

Role Overview

Many people do not realise that Citizens Advice is a charity. We are funded largely by grants from Elmbridge Borough Council, Surrey County Council, and trust funders such as Walton Charity, Community Foundation for Surrey and The National Lottery.

We are looking to diversify our income by setting up a “Friends of Citizens Advice Elmbridge West (CAEW)” group. The aim of the new group is to build awareness of our service, it’s impact and help us raise funds through events both in the community or digitally. This may be by attending existing community events or creating new events – the scope is wide.

The Friends of CAEW Coordinator will play a crucial role in setting up and coordinating the new group, supported by the Business Development Manager, CEO, Trustee Board and Staff and Volunteer team. This volunteer position is highly flexible and can be remote or can be based in the office or a mixture of both. The role may offer the opportunity to return to work, gain or build charity sector experience, whilst also making a significant impact in a dynamic and supportive environment. Full training will be provided.

Key Responsibilities

  • Set up a Friends of CAEW group and coordinate committee meetings and events.
  • Community Engagement: Act as the primary point of contact for members of Friends of CAEW, encouraging supporters, planning events, providing updates, answering queries, and encouraging active participation.
  • Event Coordination: Organise and support events, both virtual and in-person, to engage and grow the Friends of Citizens Advice Elmbridge West community and funds raised.
  • Communication: Prepare and feed into Citizens Advice Elmbridge West internal and external communications keeping stakeholders informed and engaged.
  • Supporter Management: Maintain accurate records of funds raised, donors, stakeholders, member contact information and engagement activities.

Person Specification

  • Community Minded : An interest and commitment to Citizens Advice Elmbridge West’s mission and values and the local communities of Walton on Thames, Weybridge and Hersham we serve.
  • Communication Skills: Excellent written and verbal communication skills.
  • Organisational Skills: Strong organisational and planning abilities.
  • Interpersonal Skills: Ability to build and maintain relationships with a diverse group of people and CAEW stakeholders.
  • Experience: Previous experience in community engagement, event planning, or volunteer coordination is desirable but not essential.
  • IT Proficiency: Comfortable using email, social media, and Microsoft 365.


  • Skill Development: Gain valuable experience in community engagement, event planning and working in a local independent charity.
  • Training: Extensive training and development opportunities.
  • Be part of the team and Networking: Join our fantastic volunteer team, connect with like-minded individuals and professionals, including across the Elmbridge, Surrey and National charity community.
  • Impact: Play a key role in advancing the mission of Citizens Advice Elmbridge West and making a difference in the community.

How to Apply

At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds.

If you are interested in this voluntary role, please submit your CV and a brief statement of interest to Applications will be accepted on a rolling basis until the position is filled.

For any questions or more information, please contact our Business Development Manager by email >  or telephone the office on Tel. 01932 248670

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